Question 1

How do I book a property?

Accepted Answer

To book a property, simply browse through our listings (https://bookings.mafadiair.co.za/search?numberOfGuests=1)and select the one that suits your preferences. This will lead you straight to the listing to book directly. Simply follow the instructions from there.

Question 2

Are the prices listed per person or per night?

Accepted Answer

The prices listed on our website are typically per night and apply to the entire property, not per person. However, some properties may have different pricing structures or additional charges, so it's important to review the property details and pricing information before making a reservation.

Question 3

Can I make changes to my reservation?

Accepted Answer

Yes, you can make changes to your reservation, subject to availability and our cancellation policy. Please contact our customer support team as soon as possible to request any changes, such as modifying dates, adding guests, or upgrading your accommodation. We'll do our best to accommodate your request.

Question 4

What is the cancellation policy?

Accepted Answer

Our cancellation policy varies depending on the property and the specific booking
details. You can find the cancellation policy for each property on the property listing
page. We recommend reviewing the cancellation policy before making a reservation
to understand the terms and conditions.

Question 5

Are pets allowed in the properties?

Accepted Answer

Whether pets are allowed in the properties depends on the individual property's policy. Some properties are pet-friendly, while others have restrictions or additional fees for bringing pets. You can check the amenities and house rules sections on the property listing page to see if pets are allowed. If you're traveling with a pet, please let us know in advance, so we can assist you in finding a suitable property.

Question 6

How do I check-in and get the keys?

Accepted Answer

Upon booking confirmation, you'll receive detailed check-in instructions, including the address, key collection method, and any specific instructions from us. We will contact you a few days before your arrival to confirm your check-in details and address any questions or concerns you may have.

Question 7

Is parking available at the properties?

Accepted Answer

Parking availability varies depending on the individual property. Some properties provide free parking on-site, while others may have street parking or nearby parking facilities available. You can find information about parking in the amenities section on the property listing page. If you have specific parking requirements or need clarification, please feel free to reach out to our customer support team for assistance.

Question 8

Who can I contact in case of emergencies or after hours?

Accepted Answer

In case of emergencies or for assistance after hours, we have a dedicated customer support team available to help you. If you encounter an urgent situation or need immediate assistance during your stay, please refer to the contact information provided in your booking confirmation email. Our customer support team will be ready to assist you and provide the necessary support to resolve the situation promptly.

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WE OPERATE IN

Gauteng, KwaZulu-Natal, Cape Town

AVG. REVIEW SCORE

4.75

AVG. OCCUPANCY

75%

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Check-in Guide

Frequently asked questions